Refund & Cancellation Policy

Last updated: 5 September 2026

We want you to love what you order. Here's how cancellations, returns, and refunds work at Jagashilp.

Order Cancellation

You can cancel your order for free as long as it hasn't been dispatched yet — reach out to us via the Help Center with your order number.
Once an order has been dispatched, it can no longer be cancelled.

Customised / Hand-Painted Products

Since every customised or personalised product (keychains, canvases, and other made-to-order items) is created specifically for you, these items are not eligible for return or refund once made, except in the case of a genuine defect, damage in transit, or a wrong item being delivered.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery via the Help Center, along with clear photos/video of the product and packaging.
Once verified, we will offer a free replacement. If a replacement isn't possible, we will process a refund instead.

Refund Method & Timeline

For prepaid (Razorpay) orders, approved refunds are credited back to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, approved refunds are processed via bank transfer/UPI — we will collect your payment details for this once your refund is approved.

Contact Us

For any order issue, please use the Help Center on our website, or write to us at v8xmedia@gmail.com / call +91 70614 59730.